Telehealth Services
Telehealth offers you the convenience of receiving healthcare from the comfort and safety of your own home, or any environment you prefer. No need to travel to an office—just enjoy a more relaxed and convenient way to stay on top of your health!
Schedule a Telehealth Visit
Call our office at 801-429-2000 to schedule a Telehealth visit with your provider. Our staff will help you determine whether a telehealth visit is right for your medical needs.
​
If Telehealth is a good fit for you, our staff will schedule your appointment over the phone. You will receive a link via email or text, which will allow you to enter a virtual room with your provider on the day of your Telehealth appointment.
Types of concerns we can address through Telehealth
Cold/Flu Symptoms
Eye Infections
Allergies and Asthma
Behavioral Health
Sprains or Minor Sports Injuries
Diarrhea and Vomitting
Skin Problems
Lab Ordering
Concerns that cannot be addressed via Telehealth
New Patient Intake
*some exceptions
Prenatal Appointments
Procedures
Including PAP Smears
Blood Pressure Follow-Up
*some exceptions
Annual Wellness Visits
Physicals
Hospital/Emergency Room Follow-Up
Traditional Medicare
*some exceptions
*Please speak to a receptionist regarding any potential exceptions
How to Access Your Telehealth Appointment
1. Schedule an Appointment
Call 801-429-2000 to arrange a Telehealth appointment with your provider. If Telehealth is suitable for your needs, we will schedule the appointment by phone and send you a link via email or text to join the virtual meeting with your provider.
​
​
​
​
2. Click Appointment Link
When it's time for your appointment, click the link you received. Please ensure you're using a device with a camera and microphone. If you can't find the link, contact our office to have it resent.
3. Check-In
After clicking the link, enter your name, specify if you are the patient, and confirm your consent to the Telehealth Terms of Use. A receptionist will call you 5-15 minutes before your appointment to complete all standard check-in items.
4. Enable Microphone and Camera Access
Allow your browser to access your camera and microphone. You will then be asked to test your speakers and webcam to ensure they work correctly.
*Click here to check if your device is compatible (no appointment required).
.png)
5. Visit with Your Provider
Your provider will begin the appointment after you are checked into the virtual waiting room. If you are having issues accessing the virtual room, please dial 801-429-2000 for assistance.
FAQs
How much does Telehealth cost?
Telehealth visits are priced the same as traditional in-person visits. Please check with your medical insurance to see if your plan covers Telehealth visits.
Can my provider order labs during a Telehealth appointment?
Yes, your healthcare provider may order laboratory tests during a Telehealth consultation. In this case, please visit the clinic as soon as possible following your telehealth visit to complete your labs.
Please note the following:
-
Self-Pay Patients: You are required to complete the laboratory tests at the clinic within 5 business days at no additional cost.
-
Insured Patients: You may schedule your laboratory tests beyond the 5 business days if your insurance plan permits. We recommend contacting your insurance provider directly to confirm any specific requirements or coverage details.
Can I schedule a Telehealth appointment if I am a new Mountainlands patient?
New patients are generally not scheduled for Telehealth appointments, with some exceptions. Please consult a receptionist to determine if Telehealth is a suitable option for your initial visit.
How long does a Telehealth appointment take?
Telehealth appointments typically take the same amount of time as in-person visits and follow a similar process: check-in, meeting with a medical assistant, and a consultation with your medical provider. Our dedicated team is committed to delivering high-quality, comprehensive care, whether you connect with us in person or virtually.
​
To make the most of your telehealth appointment, please schedule it with sufficient time to complete all necessary parts of your visit.
How do I know if my device is compatible with Telehealth?
Please visit https://telehealth.px.athena.io/device-check/ to verify whether your device is compatible. No appointment is required for this device check.
